Thoroughly PO'ed at Nikon Customer Service

September 20, 2013  •  Leave a Comment
Angry Thoroughly PO'ed at Nikon Customer Service

I am thoroughly PO'ed at NIKON SERVICE. Had a Zoom lens that needed worked on, it was under warranty. It was stiff focusing and I attributed that to being brand new, but after almost a year it was still very stiff and got to a point of not zooming to 24mm, I though it was probably dirty from being out in the KS dusty wind a lot... ...

Get an email from NS stating my warranty was voided and the cost of repair would be $$$.¢¢. So after 10 minutes of arguing with the girl on the phone I asked for the facilities manager and she tells me there is no manager but she might be able to find the supervisor....Hmmm ok get the super on the phone.

I sit on hold for 15 minutes and the girl returns to tell me the supervisor decided that in the interest of customer relations they would fix the lens at no cost but my warranty was still voided due to the lens being dropped, even if I did not drop it, even if it was dropped in the factory and shipped to the USA to be sold, it had been dropped and that voided the warranty. Also I do not get the 180 day repair warranty. They are doing all of this in the name of customer relations... right... so when the lens arrives I will have a 1 yr old lens with absolutely NO WARRANTY and if it does not work properly when it arrives I have NO REPAIR WARRANTY to fall back on. This really puts a very bad taste in my mouth about ever buying a brand new Nikon Lens again.

Is this the new NORM for these companies ? ? ? ? ? ?

So I am screwed by Nikon


Oh yeah I never talked with the "supervisor" nor could I get the Supers name.... as to their not being a facilities manager...hard to believe as the supervisor has someone IT answers to... usually a manager.

Have any of you run into this problem??? 

 

Post your experiences in the comments who knows maybe a class action suit is in order if there is enough evidence of wrong doing by Nikon Service.

 

 

 


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